•All available products are warehoused in New South Wales.
• Orders will be shipped within approx 5 days of receiving payment.
• Most orders will be shipped via courier or Australia Post
• All pieces are made in Europe
• Each piece is of the highest quality, made individualy by highly skilled artisans.
• All pieces are closely hand checked before being shipped to you.
• Small irregularities, variation including bubbles are a part of the hand made, mouth blown nature of art glass making.
• Similarity: The piece dispatched will not be identical to the one pictured on the website. Although each piece will be similar in style, colour and size they will not be identical. This is in fact part of the wonderful thing that makes each piece unique. However please be very assured every piece is the same when it comes to quality – all are 1st quality.
• If you wish to return a piece you must notify Danube Glass within 7 days of receiving the goods.
• If a piece is received broken (this is vary rare), when you contact us please include a photo so we can see the breakage . We will either replace the broken piece or make a full refund of the purchase price and shipment cost to you.
• If a piece is not damaged, and you wish to return it we will issue a refund of the purchase price only. No freight costs will be reimbursed, and the goods must be returned undamaged.